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Sr. Programme Coordinator

Job Location: Chennai, Delhi, Mumbai, Kolkata

Roles and Responsibilities:

Initiating CHILDLINE-1098 service in new locations

Facilitate implementation of CHILDLINE -1098 in ongoing locations

Ensuring standardized value added inputs to partner organizations for service excellence

Capacity building of city-level teams during periodic visits

Conducting in-house trainings for partner organizations in new locations.

Networking and advocacy with the state administration

Representing CHILDLINE in the state/ regional networks and campaigns

Developing a vision and strategy for CHILDLINE in the region

Mentoring the team reporting to them

Co-facilitate with Regional Head, the capacity building of regional CHILDLINE team to respond effectively to region specific issues

Liaising with the local administration and allied systems in cities/districts to enhance CHILDLINE’s visibility and recall.

Any other task under the overall framework of the project.


Qualifications and experience

Proven abilities, conceptually strong in child rights, gender, human rights with a total experience of 6-8 years, training and excellent communication skills with at least 2-3 years experience in child protection sector.

Masters in Social Work/Social science/ Humanities

Experience of quality reporting and documentation

Computer literate with a very good working knowledge of Windows Microsoft Office.


This position will require moderate travel within and out of your located city.

Program Assistant / Coordinator

Job Location: Chennai, Delhi, Mumbai & Kolkata

Roles and Responsibilities:

Developing a vision and strategy for cities that s/he is directly responsible for networking and facilitation

Ensuring standardized value added inputs to partner organizations for service excellence

Capacity building of city-level teams during periodic visits

Liaising with the local administration and allied systems in cities/districts to enhance CHILDLINE’s visibility and recall.

Providing regular information to the Regional Head, other Regional offices and the Head office of CHILDLINE India Foundation for advocacy, campaign and publications.

Providing logistical support for regional workshops and other special events.

Any other task under the overall framework of the project.


Qualifications and experience

  • Proven abilities, conceptually strong in child rights, gender, human rights with a total experience of 6-8 years, training and excellent communication skills with at least 2-3 years experience in child protection sector.
  • Masters Degree in Social Work/ Humanities with 3-5 years’ experience for Programme Coordinator and 1-2yrs for Programme Assistant.
  • Good Understanding of Child Rights/human rights and child protection
  • Proficiency in one regional language is mandatory along with English
  • Documentation skills in English
  • Familiarity with Computers including Microsoft Office is a must
  • Excellent communication skills
  • Team player and is also able to work independently


All positions are on full time basis and will require moderate travel within and out of your located city.

Senior Coordinator Program (Delhi)

Primary roles and responsibilities:

  • Will be responsible for timely and effective programme Implementation, facilitation of Regional team.
  • Orient the regional teams on the formats developed and ensure adherence and periodic monitoring to ensure the same.
  • Ensure that all norms of existing laws and policies are adhered to, within the programme
  • Ensuring that the child protection ecosystem at the railway stations is developed
  • Issue based consultations and workshops are taken up
  • Will work under the supervision of the National team at HO & HEAD PCCRS, towards standardisation of service delivery
  • Will provide key inputs to the regional team & Partner teams based on periodic analysis of data and information based on interventions and trends.
  • Ensure compliance to Child Protection Policy (CPP)
  • Networking and advocacy with the relevant Govt. Departments
  • Representing CHILDLINE under PCCRS programme ( APPI) at the regional level meetings
  • Ensuring flow of information from the partners to the regional level, to national level and vice versa, ensuring MIS support to the national team.
  • Periodic monitoring visits to the partners to ensure quality services, protocols, compliance to Acts, maintenance of standards etc.
  • Ensure standard protocols for the CHDK, Open shelter, de addiction and rehabilitation process are followed.
  • Ensuring visibility of the CHDK at the railway stations and generate awareness on the railway CHDK intervention
  • Develop/ standardise programmatic tools and material for effective communication of the programme by the partner teams during outreach.
  • Ensuring quality participation of children in events and activities designated for them
  • Conception and implementation of workshops and lending support to the regional meets and consultations
  • Ensuring a calendar of events as planned in each region
  • Implementing Station level monitoring network
  • Facilitating monitoring learning and evaluation of project
Sr. Coordinator - MIS & Reporting (Chennai)

Location: Chennai

  • Primary roles and responsibilities:

    • Will be responsible for preparations of Quality reports of CCRS programme, on a monthly basis and Quarterly basis.
    • Orient Station Level Partner staff, on various reporting formats.
    • Orient the partner team on the formats developed and ensure adherence and periodic monitoring to ensure the same.
    • Ensuring timely registration of all case details at MIS site and follow up on case closers & follow-ups.
    • Ensure that all norms of existing laws and policies are adhered to by the partner, within the programme.
    • Ensure process documentation during In house training and Induction Training, conducted by CCRS team across Regional partner teams.
    • Prepare Dash Board every month/quarter on the basis of data collected from CHDK (Child Help Desk – Kiosk).
    • Conduct periodic training to CHDK staff on various formats & Documentation and MIS registration.
    • Ensuring that the child protection ecosystem at the railway stations is developed
    • Troubleshooting and removing bottlenecks at the station level and partner level
    • Issue-based consultations and workshops are taken up
    • Ensuring coordination with the Senior coordinator MIS and documentation and Senior coordinator training at the regional level
    • Will provide key inputs to the partner teams based on periodic analysis of data and information based on interventions and trends.
    • Ensure compliance to Child Protection Policy (CPP)
    • Ensure that partner teams are adhering to standard protocols/ guidelines as required for interventions
    • Ensuring timely events and quality participation of children in events and activities through the year
    • Networking and advocacy with the relevant Govt. Departments
    • Representing CHILDLINE in the programme (APPI) at the regional and national meetings
    • Will work under the supervision of the Senior Coordinator Programmes (SCP), towards standardisation of service delivery
    • Periodic monitoring visits to the partner unit to ensure quality services, protocols, compliance to Acts, maintenance of standards etc.
    • To facilitate and extend support to the national team in designing standard IEC for ensuring visibility of the CHDK at the railway stations and generate awareness on the railway CHDK intervention
    • To provide inputs to the national team in developing/ standardisation of programmatic tools and material for effective communication of the programme by the partner teams during outreach.
    • Ensuring quality participation of children in events and activities designated for them
    • Organising meets and consultations at the regional level, as per need
    • Developing a calendar of events as planned in each region
    • Undertaking monitoring of station level work done by the partners
    • Facilitating monitoring learning and evaluation of the project

     Qualifications & Experience

    He/ she should be an experienced person with MSW/ MA in Social Sciences, with experience of at least 3 to 5 years which includes management, monitoring and evaluation of projects related to protection and rights of children.  He/she should have relevant experience of managing stakeholders and teams including experience and skills of networking, coordination and negotiation.

    Fluency in English and regional language (Hindi/ Tamil) is required and knowledge of one other regional language is desirable.

    The candidate will be required to travel to various programme locations and to liaise with the National team at CIF.

Senior Coordinator Training (Delhi)

Regional position located at Delhi

  • To design training based on the above vision to ensure that the railway station, open shelter and partner premises are child friendly
  • Will be responsible for the identification of training needs of different level personnel in the project and personnel of other supportive services at the railway station
  • Plan, conduct, coordinate and implement a comprehensive training programme
  • To design and institutionalize the Training manual related to this programme
  • Monitor and evaluate the effectiveness of training programmes periodically
  • Evaluate and review the training materials and tools periodically and update as required
  • Work in coordination with advocacy and programme teams and update training in accordance with policy and law changes
  • Will provide the required inputs into monitoring reports regarding training and data analysis.

 

Qualifications & Experience

He/ she should be an experienced person with MSW/ MA in Social Sciences, with experience of 5 to 7 years including at least 3 to 4 years of experience in designing and conducting training on various thematic issues.

Fluency in English, Hindi is required and knowledge of one other regional language is desirable.

 

The candidate will be required to travel to various programme locations and to liaise with the Regional offices of CIF.

Accountant - Chennai

Job Location: Chennai

Primary roles and responsibilities

  • Manage all financial processes ensuring confidentiality, accurate and timely record-keeping and data management
  • Process all income and costs, ensuring correct coding, authorization, and transaction management
  • Routinely review budgets and monitor change controls, early warnings, and contingency drawdowns
  • Set up and manage Project cash flows
  • Work closely with external Sr. Accountant and Project in charge to create Comprehensive financial plans and track progress as the project advances
  • Maintain sufficient documentation and check that payments made are in line with financial guidelines.
  • Manage the overheads associated with the Project Team including staff costs
  • Control and reconcile designated balance sheet accounts and project codes
  • Plan for and manage internal project costs including furniture and equipment
  • Perform the processing of functional and benefits expense allocations, monthly accruals, amortization of prepaid expenses, fixed assets depreciation and recording of adjusting and reclassification journal entries, if necessary.
  • Perform general accounts analysis and reconciliations, including bank statements, fixed assets, employer’s benefit costs, accruals and prepaid expenses.

Reporting

  • Produce monthly financial reports for the project team, to agreed timetables, showing budget, forecast, committed and actual performance against plan, with the breakdown of costs and written commentary
  • Ensure project budgets and plans are kept up to date to reflect progress and changes to assumptions, including any reforecast as required
  • Maintain detailed records as required for both internal and external audit purposes
  • Take responsibility for the preparation of all financial and non-financial information required for project sponsors, project managers, Project Board, Trustees, and external funders as required in both routine reporting and ad hoc requests
  • Undertake monthly reviews with budget holders to review Direct Costs
  • Support managers at all levels to discharge their responsibilities as project staff.
  • Provide financial input into forward planning process to support completion of the project lifecycle
  • Management of robust financial controls and accounting systems
  • Delivery of effective financial management service to support the priorities and success of the project
  • Effective relationship management with Project team, Finance team, and all key stakeholders
  • Ensure legal payments such as TDS, Professional Tax, and Service Tax as applicable are paid in time and the reports pertaining to them are submitted on time.

Essential Knowledge, Skills, and Experience 

  • Previous experience in project accounting for a development organization.
  • Sufficient accounting experience in a busy, tightly managed medium-sized organisation, including monthly reporting, budget preparation, financial modelling and cash flow reporting
  • Working Knowledge of Tally Accounting System
  • Proficient in Microsoft Office (Word, PowerPoint, especially Excel).
  • At least 2 years of non-profit accounting and 1+ of cumulative relevant experience (accounting operations and/or audit).
  • Must have a Bachelor’s or associate’s degree in accounting
  • With a strong background in budget preparation and grant management (private funders and government grants)

 

The candidate will be required to travel to various program locations and to liaise with the National team of CIF

Sr. Research & Documentation Specialist

Location: Chennai/Delhi/Kolkata/Mumbai

 

The incumbent will report to the Deputy Director and will work with CHILDLINE India Foundation to support all Research and Documentation work of the CHILDLINE Knowledge Hub.

 

The responsibilities of Senior Research & Documentation Specialist include, but are not limited to:

 

Research & Documentation

  • Build organizational knowledge base through research and documentation
  • Spearhead the development of tools and documents as stipulated in the CKH plan for the year
  • Build staff capacity through training and technical assistance for accurate data collection and reporting
  • Identify opportunities for new research and data analysis based on information available with CHILDLINE
  • Work in close coordination with the Data Analyst to review and improve upon of data collection tools, mechanisms and reporting

 

Monitoring & Evaluation

 

  • Monitor timely roll-out and implementation of CKH activities related to research and documentation
  • Prepare high-quality reports for internal and external audiences
  • Oversee narrative in resource material and research studies published by the CKH

 

Strategic Planning

 

  • Engage with external technical partners for the development of tools and documents as required
  • Provide technical support for design and implementation of activities as stipulated in the CKH plan
  • Provide programmatic recommendations for the CKH

 

Qualification and Competencies

 

  • Masters degree in Social Work/Economics/ Social Sciences or equivalent
  • At least 5 to 6 years of professional experience working in the development sector; experience of working in the child rights space is a bonus
  • Minimum of 3 years of successful experience in research, evaluation, or program management with an emphasis on:
    • Design and management of research and/or evaluation work, especially mixed methods;
    • Detailed involvement in the creation, field testing, and implementation of data collection tools;
    • Data cleaning and quality control;
  • Advanced knowledge of research principles, concepts, practices, and methods
  • Advanced skills in data analysis, presentation, documentation, and report writing
  • Excellent written and verbal communication skills in English, and 1 or 2 other regional languages, with strong attention to detail
  • Adept at using Google Suite and Microsoft Office, with a high level of proficiency in Windows Excel
  • Excellent analytical skills combined with a proactive, energetic approach to problem-solving
  • Outstanding organizational and time-management skills
  • Team player
  • Ability to work flexibly on own initiative or as part of a team
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